Payment & Refund Policy

Available payment methods

The checkout displays the methods enabled for the particular service. These may include Bank Transfer, QRPh or Cash, but the presence of a description in this policy does not mean every method is enabled for every transaction. Only follow payment details that are shown in the actual protected checkout and correspond to your existing transaction. Do not rely on altered screenshots or unexpected messages offering replacement destinations.

Bank Transfer and QRPh

Follow the destination and amount associated with your order or booking. An uploaded proof image records information for manual review; it does not mean the transfer has been received or verified. If an upload is rejected or needs replacement, replace evidence for the same original transfer, following the instructions shown with that transaction. Do not send a second transfer solely because a screenshot failed. We may ask for necessary clarifying information to locate the original transfer, but never for passwords or OTPs.

Cash

When Cash is offered and selected, the customer may have a confirmed reservation or accepted order with an unpaid balance. Payment is recorded as received only after an authorized restaurant operator confirms actual money received. Selecting Cash or showing a receipt image is not the same as a completed payment.

Prices, invoices and discounts

Prices are shown in Philippine pesos unless clearly indicated otherwise. Review the amount and any disclosed tax, service charge or other fee before submission. The checkout must reflect the actual approved menu and applicable transaction calculation; a missing price or an ambiguous charge must be resolved before payment is accepted. A reference number or proof screenshot is not a substitute for any invoice or receipt required by law. Invoices or receipts will be issued through the restaurant's approved accounting process as applicable.

Qualified senior citizens and persons with disability remain entitled to applicable statutory benefits. Contact the restaurant before completing payment if the online flow does not yet handle the necessary eligibility and calculation, so the correct amount and documentary process can be arranged. Provide only proportionate verification information through an approved channel; do not send full ID images or medical information in public messages without an appropriate secure process.

Refund and correction requests

Contact mrptakane@gmail.com, call (0967) 578 7821, or the Contact page with the transaction reference, the relevant amount and a concise description. We will check the order/booking record and, where relevant, the actual receiving account, payment history, fulfillment and supporting information. Eligible remedies can include correction, replacement, fulfillment, refund or other relief required by applicable law and the accepted transaction terms.

Refunds are not automatic when a reservation is cancelled or proof is uploaded. Where a refund is due, our authorized personnel will confirm the amount and an appropriate verified method of return. Timing depends on the resolution and, for bank transfers, the relevant institution's processing time. We will communicate the outcome and available follow-up; we do not promise an unsupported number of banking days.

For duplicate or excess transfers, incorrect amounts or transfers to a mistaken destination, notify us immediately. Avoid making another payment until the original transaction is investigated. We cannot guarantee recovery of a transfer sent to an unrelated or unauthorized account, but we will explain the evidence and reasonable assistance we can provide. We will not demand payment twice for the same confirmed obligation.

Food that is defective, unsafe, materially not as described or not supplied as agreed will be assessed under applicable consumer rights. This policy does not impose a blanket “no refunds” rule or waive statutory remedies. If we cannot resolve a complaint, refer to Complaints & Redress.