Booking, Cancellation & Take Out Policy

Restaurant reservations

The customer reservation flow is Date → Guests → Time → Tables → Menu → Payment → Submit. Select an available date, guest count, time and suitable table configuration, then review any selected food items and available payment method. The system may temporarily hold capacity while the reservation is completed; a hold is not an accepted booking.

Availability is checked again when you submit. The accepted reservation reference, status, date, time, party size and payment status shown by the system govern what has been recorded. If an attempt fails, do not assume that the reservation exists. Contact the restaurant with the reference, if one was issued.

All displayed times relate to the restaurant in Malaybalay City, Philippines (Philippine Standard Time, UTC+08:00), unless the booking interface expressly indicates otherwise. The reservation may be affected by the published schedule, special-date closures, seat capacity and approved service rules.

Arrivals and late guests

Please arrive at the confirmed time. The arrival grace period is 15 minutes. If you expect to arrive later, contact us promptly. Seating after that period depends on current capacity and staff confirmation; no undisclosed no-show charge or penalty is created by this statement.

Cancellation and changes

Request cancellation no later than one hour before the scheduled reservation time. Contact the restaurant through the available booking assistance or Contact channels and provide the booking reference. Cancellation availability, eligible changes and any financial consequences depend on the accepted terms and stage of preparation, the actual service, and applicable law. A booking cancellation and release of table availability do not automatically initiate or establish a refund. See the Payment & Refund Policy.

If we cannot honor an accepted booking, we will explain the problem, offer a practicable alternative where available and address any amounts already received in accordance with applicable rights. Never send an additional bank transfer merely because a proof upload failed or a prior payment remains under review.

Payment status and confirmation

Bank Transfer and QRPh, when offered, involve independently authorized receiving details and manual confirmation. A submitted transfer reference or payment screenshot is pending verification until authorized staff confirm receipt. Cash, if offered for the transaction, may permit booking acceptance while the amount remains unpaid until actual receipt. Always check the transaction's recorded status.

Take Out / Pickup (a separate customer service)

Take Out is a pickup service, not delivery. Choose the items and quantities currently shown as available, review the server-calculated total, choose an offered pickup slot, provide the required contact details and submit through the dedicated Take Out flow. A cart or offered pickup slot does not guarantee fulfillment until the system accepts the order.

Pickup preparation, lead times, cutoff times and capacity depend on the offered options and the confirmation you receive. Please collect the order at the place and time shown in your confirmation. Bring the order reference or use the authorized status view when asked by staff. If you will be late, cannot collect, or need to change the order, contact us as soon as possible. Changes after food preparation has started may not be practicable; available remedies depend on the circumstances and applicable law. No undisclosed disposal fee, forfeiture, delivery guarantee or automatic refund is created by this policy.

Tell us promptly if an item is missing, damaged, incorrect, unsafe or unfit for consumption. Please retain the order reference and reasonable evidence, if available, without sending unnecessary identity documents. Applicable consumer remedies remain available.

Accessibility and assistance

If you cannot complete a booking or pickup checkout, need help with an eligible statutory discount, or have an accessibility issue, reach us through the Contact page, mrptakane@gmail.com or (0967) 578 7821, or the linked Messenger account before paying where possible. Do not include financial passwords or one-time verification codes.